:root{--bg: #0e0e10;--bg-card: #18181b;--bg-surface: #232329;--bg-elevated: #2e2e35;--border: #2e2e35;--border-focus: #6366f1;--text: #f1f1f3;--text-muted: #8b8b99;--text-faint: #52525b;--color-accent: #6366f1;--color-accent-h: #4f46e5;--color-accent-fg: #fff;--color-success: #22c55e;--color-success-bg:#15803d28;--color-warning: #f59e0b;--color-warning-bg:#d9770628;--color-error: #f87171;--color-error-bg: #dc262628;--color-info: #38bdf8;--color-info-bg: #0284c728;--nav-h: 52px;--sidebar-w: 320px;--radius: 10px;--radius-sm: 6px;--radius-xs: 3px;--shadow: 0 4px 24px rgba(0,0,0,.45);--shadow-sm: 0 1px 4px rgba(0,0,0,.3);--transition: .15s ease}[data-theme=light]{--bg: #f5f5f7;--bg-card: #ffffff;--bg-surface: #f0f0f3;--bg-elevated: #e6e6ec;--border: #e2e2e8;--border-focus: #4f46e5;--text: #111113;--text-muted: #6b6b78;--text-faint: #a0a0ad;--color-accent: #4f46e5;--color-accent-h: #4338ca;--color-accent-fg: #fff;--color-success: #16a34a;--color-success-bg:#dcfce7;--color-warning: #d97706;--color-warning-bg:#fef3c7;--color-error: #dc2626;--color-error-bg: #fee2e2;--color-info: #0284c7;--color-info-bg: #e0f2fe;--shadow: 0 4px 24px rgba(0,0,0,.1);--shadow-sm: 0 1px 3px rgba(0,0,0,.07)}*,*:before,*:after{box-sizing:border-box}html,body{margin:0;padding:0;font-family:-apple-system,BlinkMacSystemFont,Inter,Segoe UI,Roboto,sans-serif;font-size:14px;line-height:1.5;background:var(--bg);color:var(--text);height:100%;overflow:hidden;-webkit-font-smoothing:antialiased}#app{height:100vh;display:flex;flex-direction:column}::-webkit-scrollbar{width:5px;height:5px}::-webkit-scrollbar-track{background:transparent}::-webkit-scrollbar-thumb{background:var(--bg-elevated);border-radius:99px}::-webkit-scrollbar-thumb:hover{background:var(--text-faint)}a{color:var(--color-accent);text-decoration:none}a:hover{text-decoration:underline}.btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;padding:7px 15px;border-radius:var(--radius-sm);font-size:13.5px;font-weight:500;line-height:1;cursor:pointer;border:1px solid transparent;transition:background var(--transition),opacity var(--transition),box-shadow var(--transition);white-space:nowrap;font-family:inherit}.btn:disabled{opacity:.45;cursor:default;pointer-events:none}.btn--primary{background:var(--color-accent);color:var(--color-accent-fg);border-color:var(--color-accent);box-shadow:0 1px 3px #6366f159}.btn--primary:hover:not(:disabled){background:var(--color-accent-h);border-color:var(--color-accent-h)}.btn--ghost{background:transparent;color:var(--text-muted);border-color:var(--border)}.btn--ghost:hover:not(:disabled){background:var(--bg-surface);color:var(--text)}.btn--block{width:100%}.btn--danger{background:var(--color-error);color:#fff;border-color:var(--color-error)}.btn--danger:hover:not(:disabled){opacity:.85}.btn--sm{padding:4px 10px;font-size:12px;border-radius:var(--radius-xs)}.btn--icon{padding:6px;width:32px;height:32px;border-radius:var(--radius-sm);background:transparent;border-color:transparent;color:var(--text-muted)}.btn--icon:hover:not(:disabled){background:var(--bg-surface);color:var(--text)}.form-label{display:block;font-size:12.5px;font-weight:500;color:var(--text-muted);margin-bottom:5px}.form-input{display:block;width:100%;padding:8px 11px;background:var(--bg-surface);color:var(--text);border:1px solid var(--border);border-radius:var(--radius-sm);font-size:14px;font-family:inherit;margin-bottom:14px;outline:none;transition:border-color var(--transition),box-shadow var(--transition);-webkit-appearance:auto;-moz-appearance:auto;appearance:auto}.form-input:focus{border-color:var(--border-focus);box-shadow:0 0 0 3px #6366f12e}[data-theme=light] .form-input:focus{box-shadow:0 0 0 3px #4f46e51f}textarea.form-input,.form-textarea{resize:vertical;min-height:80px}.form-row{display:flex;gap:12px}.form-row>*{flex:1;min-width:0}.required{color:var(--color-error);margin-left:2px}.app-loading{display:flex;align-items:center;justify-content:center;height:100vh;background:var(--bg)}.spinner{width:28px;height:28px;border:2.5px solid var(--bg-elevated);border-top-color:var(--color-accent);border-radius:50%;animation:spin .65s linear infinite}.loading-spinner{padding:24px;text-align:center;color:var(--text-muted);font-size:13px}@keyframes spin{to{transform:rotate(360deg)}}.app{display:flex;flex-direction:column;height:100vh}.app-main{flex:1;overflow:hidden}.app-nav{display:flex;align-items:center;gap:2px;padding:0 16px;height:var(--nav-h);flex-shrink:0;background:var(--bg-card);border-bottom:1px solid var(--border);z-index:200}.app-nav__brand{display:flex;align-items:center;gap:9px;margin-right:12px;text-decoration:none;flex-shrink:0}.app-nav__brand:hover{text-decoration:none}.app-nav__logo{width:28px;height:28px;border-radius:var(--radius-sm);background:var(--color-accent);color:var(--color-accent-fg);display:flex;align-items:center;justify-content:center;font-size:11px;font-weight:700}.app-nav__name{font-weight:600;font-size:14px;color:var(--text)}.app-nav__links{display:flex;gap:2px;list-style:none;margin:0;padding:0}.app-nav__links a{display:block;padding:6px 11px;border-radius:var(--radius-sm);color:var(--text-muted);font-size:13.5px;font-weight:500;transition:background var(--transition),color var(--transition)}.app-nav__links a:hover{background:var(--bg-surface);color:var(--text);text-decoration:none}.app-nav__links a.active{background:var(--bg-surface);color:var(--text);box-shadow:inset 0 0 0 1px var(--border)}.app-nav__user{margin-left:auto;display:flex;align-items:center;gap:8px}.app-nav__agent{color:var(--text-muted);font-size:12.5px;max-width:140px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.app-nav__search-btn{display:flex;align-items:center;gap:7px;background:var(--bg-surface);border:1px solid var(--border);padding:5px 10px;border-radius:var(--radius-sm);cursor:pointer;color:var(--text-muted);font-size:13px;font-family:inherit;transition:background var(--transition),color var(--transition)}.app-nav__search-btn:hover{background:var(--bg-elevated);color:var(--text)}.app-nav__search-kbd{font-size:10px;background:var(--bg-elevated);border:1px solid var(--border);border-radius:3px;padding:1px 5px;color:var(--text-faint)}.theme-toggle{background:transparent;border:1px solid var(--border);border-radius:var(--radius-sm);cursor:pointer;width:32px;height:32px;display:flex;align-items:center;justify-content:center;color:var(--text-muted);font-size:15px;flex-shrink:0;transition:background var(--transition),color var(--transition)}.theme-toggle:hover{background:var(--bg-surface);color:var(--text)}.login-page{display:flex;align-items:center;justify-content:center;min-height:100vh;background:var(--bg);background-image:radial-gradient(ellipse 70% 60% at 50% -5%,rgba(99,102,241,.22) 0%,transparent 65%)}[data-theme=light] .login-page{background-image:radial-gradient(ellipse 70% 60% at 50% -5%,rgba(79,70,229,.12) 0%,transparent 65%)}.magic-form{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius);padding:40px 36px;width:400px;box-shadow:var(--shadow)}.magic-form__logo{display:flex;align-items:center;gap:10px;margin-bottom:28px}.magic-form__logo-mark{width:34px;height:34px;border-radius:8px;background:var(--color-accent);color:var(--color-accent-fg);display:flex;align-items:center;justify-content:center;font-size:14px;font-weight:700}.magic-form__brand{font-size:17px;font-weight:700;color:var(--text)}.magic-form__app{font-size:11px;color:var(--text-muted);background:var(--bg-surface);padding:2px 7px;border-radius:4px;border:1px solid var(--border)}.magic-form__title{font-size:21px;font-weight:700;margin:0 0 6px}.magic-form__subtitle{color:var(--text-muted);margin:0 0 22px;font-size:14px}.magic-form--sent{text-align:center;padding:8px 0}.magic-form__icon{font-size:44px;margin-bottom:16px;display:block}.magic-form__sent-icon{width:64px;height:64px;border-radius:50%;background:var(--color-success-bg);color:var(--color-success);display:flex;align-items:center;justify-content:center;margin:0 auto 20px}.magic-form__check-title{font-size:19px;font-weight:700;margin:0 0 8px}.magic-form__check-body{color:var(--text-muted);font-size:14px;line-height:1.6;margin:0 0 24px}.magic-form__error{color:var(--color-error);font-size:13px;background:var(--color-error-bg);border:1px solid rgba(248,113,113,.25);border-radius:var(--radius-sm);padding:9px 12px;margin-bottom:14px;line-height:1.5}[data-theme=light] .magic-form__error{border-color:#dc262640}.inbox-layout{display:flex;height:calc(100vh - var(--nav-h))}.inbox-sidebar{width:var(--sidebar-w);flex-shrink:0;background:var(--bg-card);border-right:1px solid var(--border);display:flex;flex-direction:column;overflow:hidden}.inbox-sidebar__header{padding:11px 13px;border-bottom:1px solid var(--border);display:flex;align-items:center;gap:8px;flex-shrink:0}.inbox-sidebar__title{font-size:13.5px;font-weight:600;margin:0;flex:1}.inbox-sidebar__filters{display:flex;gap:6px}.filter-select{padding:4px 8px;font-size:12px;font-family:inherit;background:var(--bg-surface);color:var(--text);border:1px solid var(--border);border-radius:var(--radius-sm);cursor:pointer}.inbox-main{flex:1;overflow:auto;background:var(--bg)}.inbox-main__inner{display:flex;height:100%}.inbox-main__ticket-col{flex:1;overflow:auto;min-width:0}.inbox-main__contact-col{width:248px;flex-shrink:0;background:var(--bg-card);border-left:1px solid var(--border);overflow:auto}.inbox-main__empty{display:flex;flex-direction:column;align-items:center;justify-content:center;height:100%;color:var(--text-faint);gap:8px}.inbox-main__empty-icon{font-size:36px}.inbox-main__empty p{font-size:13px;margin:0}.ticket-list{overflow-y:auto;flex:1}.ticket-list-empty{padding:32px 16px;text-align:center;color:var(--text-faint);font-size:13px}.ticket-row{display:block;width:100%;text-align:left;background:none;border:none;border-bottom:1px solid var(--border);padding:11px 14px;cursor:pointer;color:var(--text);transition:background var(--transition);position:relative}.ticket-row:hover,.ticket-row--selected{background:var(--bg-surface)}.ticket-row--selected:before{content:"";position:absolute;left:0;top:0;bottom:0;width:3px;background:var(--color-accent);border-radius:0 2px 2px 0}.ticket-row__header{display:flex;align-items:center;gap:6px;margin-bottom:3px}.ticket-row__number{color:var(--text-faint);font-size:11.5px;font-weight:500}.ticket-row__subject{font-weight:500;font-size:13.5px;margin-bottom:4px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;line-height:1.35}.ticket-row__meta{display:flex;gap:6px;font-size:11.5px;color:var(--text-muted);flex-wrap:wrap;align-items:center}.ticket-row__labels{display:flex;gap:3px;flex-wrap:wrap;margin-top:5px}.ticket-row__sla{font-size:11px;margin-left:auto;font-weight:500}.ticket-row__channel-icon{color:var(--text-faint);font-size:12px}.ticket-row__status-badge{font-size:10.5px;padding:1.5px 7px;border-radius:99px;font-weight:600;text-transform:uppercase;letter-spacing:.02em}.ticket-row__status-badge[data-status=open]{background:var(--color-success-bg);color:var(--color-success)}.ticket-row__status-badge[data-status=in_progress]{background:var(--color-warning-bg);color:var(--color-warning)}.ticket-row__status-badge[data-status=waiting_on_customer]{background:var(--color-info-bg);color:var(--color-info)}.ticket-row__status-badge[data-status=resolved],.ticket-row__status-badge[data-status=closed]{background:var(--bg-elevated);color:var(--text-faint)}[data-status=open]{color:var(--color-success)}[data-status=in_progress]{color:var(--color-warning)}[data-status=waiting_on_customer]{color:var(--color-info)}[data-status=resolved],[data-status=closed]{color:var(--text-faint)}.label-badge{font-size:11px;padding:1.5px 7px;border-radius:99px;border:1px solid currentColor;font-weight:500;opacity:.85}.pagination{display:flex;align-items:center;justify-content:center;gap:10px;padding:10px;border-top:1px solid var(--border);font-size:12.5px;color:var(--text-muted);flex-shrink:0}.pagination button{background:var(--bg-surface);border:1px solid var(--border);padding:4px 11px;border-radius:var(--radius-sm);cursor:pointer;color:var(--text);font-size:12.5px;font-family:inherit;transition:background var(--transition)}.pagination button:hover:not(:disabled){background:var(--bg-elevated)}.pagination button:disabled{opacity:.4;cursor:default}.ticket-detail{display:flex;flex-direction:column;height:100%}.ticket-detail__header{padding:13px 20px;border-bottom:1px solid var(--border);display:flex;align-items:center;gap:10px;flex-wrap:wrap;background:var(--bg-card);flex-shrink:0}.ticket-detail__number{color:var(--text-faint);font-size:12px;font-weight:500;white-space:nowrap}.ticket-detail__subject{font-size:15.5px;font-weight:600;flex:1;margin:0;min-width:0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ticket-detail__controls{display:flex;gap:6px;flex-wrap:wrap}.status-select,.assignee-select{padding:5px 9px;font-size:12.5px;font-family:inherit;background:var(--bg-surface);color:var(--text);border:1px solid var(--border);border-radius:var(--radius-sm);cursor:pointer;-webkit-appearance:auto;-moz-appearance:auto;appearance:auto;transition:border-color var(--transition)}.status-select:focus,.assignee-select:focus{outline:none;border-color:var(--border-focus)}.ticket-detail__thread{flex:1;overflow-y:auto;padding:16px 20px;display:flex;flex-direction:column;gap:10px;background:var(--bg)}.ticket-detail__reply{border-top:1px solid var(--border);padding:12px 20px;background:var(--bg-card);flex-shrink:0}.comment-bubble{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius);padding:12px 16px;box-shadow:var(--shadow-sm)}.comment-bubble--agent{border-left:3px solid var(--color-accent);border-top-left-radius:3px;border-bottom-left-radius:3px}.comment-bubble--contact{border-left:3px solid var(--color-info);border-top-left-radius:3px;border-bottom-left-radius:3px}.comment-bubble--internal{background:var(--color-warning-bg);border-left:3px solid var(--color-warning);border-top-left-radius:3px;border-bottom-left-radius:3px}.comment-bubble--system{background:transparent;border-style:dashed;color:var(--text-muted);box-shadow:none;font-size:13px;text-align:center}.comment-bubble__header{display:flex;align-items:center;gap:8px;margin-bottom:7px}.comment-bubble__avatar{width:26px;height:26px;border-radius:50%;background:var(--color-accent);color:var(--color-accent-fg);display:flex;align-items:center;justify-content:center;font-size:11px;font-weight:700;flex-shrink:0}.comment-bubble__avatar--contact{background:var(--color-info)}.comment-bubble__name{font-weight:600;font-size:13px}.comment-bubble__internal-badge{font-size:10px;padding:1.5px 7px;border-radius:99px;background:var(--color-warning-bg);color:var(--color-warning);font-weight:600;text-transform:uppercase;letter-spacing:.03em}.comment-bubble__time{color:var(--text-faint);font-size:11.5px;margin-left:auto}.comment-bubble__body{white-space:pre-wrap;line-height:1.65;word-break:break-word;font-size:13.5px}.comment-bubble__attachments{margin-top:10px;display:flex;flex-wrap:wrap;gap:6px}.attachment-link{font-size:12px;padding:3px 9px;background:var(--bg-surface);border:1px solid var(--border);border-radius:var(--radius-xs);color:var(--text-muted);display:inline-flex;align-items:center;gap:4px}.attachment-link:hover{background:var(--bg-elevated);text-decoration:none;color:var(--text)}.reply-box__tabs{display:flex;gap:0;margin-bottom:0}.reply-tab{padding:6px 14px;font-size:12.5px;font-weight:500;background:var(--bg-surface);border:1px solid var(--border);border-bottom:none;cursor:pointer;color:var(--text-muted);border-radius:var(--radius-sm) var(--radius-sm) 0 0;margin-right:3px;font-family:inherit;transition:background var(--transition),color var(--transition)}.reply-tab--active{background:var(--bg-card);color:var(--text)}.reply-tab--internal.reply-tab--active{color:var(--color-warning)}.reply-tab:hover:not(.reply-tab--active){background:var(--bg-elevated);color:var(--text)}.reply-box{border:1px solid var(--border);border-radius:0 var(--radius-sm) var(--radius-sm) var(--radius-sm);background:var(--bg-card);overflow:hidden}.reply-box--internal{border-color:var(--color-warning)}.reply-box__textarea{display:block;width:100%;padding:10px 14px;background:transparent;color:var(--text);border:none;font-size:13.5px;font-family:inherit;resize:vertical;min-height:90px;outline:none}.reply-box__toolbar{display:flex;align-items:center;gap:6px;padding:7px 10px;border-top:1px solid var(--border);background:var(--bg-surface)}.reply-box__attach,.reply-box__canned-btn{background:none;border:none;cursor:pointer;font-size:15px;color:var(--text-muted);padding:4px 6px;border-radius:var(--radius-xs);transition:background var(--transition),color var(--transition);line-height:1}.reply-box__attach:hover,.reply-box__canned-btn:hover{background:var(--bg-elevated);color:var(--text)}.reply-box__file-count{font-size:12px;color:var(--text-muted)}.reply-box__send{margin-left:auto}.sla-timer{margin:10px 20px 0}.sla-timer__bar{height:3px;border-radius:2px;margin-bottom:4px;overflow:hidden;background:var(--bg-elevated)}.sla-timer__bar-fill{height:100%;border-radius:2px;transition:width 1s linear}.sla-timer__label{font-size:11.5px;color:var(--text-muted);display:flex;justify-content:space-between}.collision-banner{display:flex;align-items:center;gap:8px;margin:10px 20px;padding:8px 13px;background:var(--color-warning-bg);border:1px solid rgba(245,158,11,.3);border-radius:var(--radius-sm);color:var(--color-warning);font-size:12.5px}.contact-sidebar{padding:16px}.contact-sidebar--loading{padding:16px;color:var(--text-muted);font-size:13px}.contact-sidebar__avatar{width:42px;height:42px;border-radius:50%;background:var(--color-accent);color:var(--color-accent-fg);display:flex;align-items:center;justify-content:center;font-size:17px;font-weight:700;margin-bottom:10px}.contact-sidebar__name{font-size:14px;font-weight:600;margin:0 0 2px}.contact-sidebar__company{font-size:12px;color:var(--text-muted);margin:0 0 14px}.contact-sidebar__info{margin:0 0 14px}.contact-sidebar__info dt{font-size:10.5px;color:var(--text-faint);text-transform:uppercase;letter-spacing:.05em;font-weight:600;margin-top:10px}.contact-sidebar__info dd{margin:2px 0 0;font-size:13px}.contact-sidebar__section-title{font-size:10.5px;font-weight:600;text-transform:uppercase;letter-spacing:.05em;color:var(--text-faint);margin:14px 0 6px}.contact-sidebar__history-btn{background:var(--bg-surface);border:1px solid var(--border);padding:5px 10px;border-radius:var(--radius-sm);cursor:pointer;color:var(--text-muted);font-size:12px;width:100%;font-family:inherit;transition:background var(--transition)}.contact-sidebar__history-btn:hover{background:var(--bg-elevated)}.contact-sidebar__tickets{list-style:none;padding:0;margin:6px 0 0;display:flex;flex-direction:column;gap:2px}.contact-sidebar__ticket-link{display:flex;align-items:center;gap:6px;width:100%;background:none;border:none;color:var(--text-muted);font-size:12px;cursor:pointer;padding:5px 6px;text-align:left;border-radius:var(--radius-xs);font-family:inherit;transition:background var(--transition),color var(--transition)}.contact-sidebar__ticket-link:hover{background:var(--bg-surface);color:var(--text)}.contact-sidebar__status{font-size:10px;margin-left:auto;font-weight:600}.command-palette-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#0000008c;z-index:1000;display:flex;align-items:flex-start;justify-content:center;padding-top:72px;-webkit-backdrop-filter:blur(3px);backdrop-filter:blur(3px)}.command-palette{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius);width:560px;max-height:60vh;overflow:hidden;display:flex;flex-direction:column;box-shadow:0 16px 48px #00000080,0 0 0 1px #6366f133}[data-theme=light] .command-palette{box-shadow:0 16px 48px #00000024,0 0 0 1px #4f46e526}.command-palette__input{padding:14px 16px;background:transparent;color:var(--text);border:none;border-bottom:1px solid var(--border);font-size:15px;outline:none;width:100%;font-family:inherit}.command-palette__loading,.command-palette__empty{padding:16px;color:var(--text-muted);font-size:13px;text-align:center}.command-palette__results{list-style:none;padding:4px 0;margin:0;overflow-y:auto}.command-palette__result{display:flex;align-items:center;gap:10px;padding:9px 16px;cursor:pointer;font-size:13px;transition:background var(--transition)}.command-palette__result:hover,.command-palette__result--selected{background:var(--bg-surface)}.command-palette__result-number{color:var(--text-faint);font-size:11.5px;width:42px;flex-shrink:0;font-weight:500}.command-palette__result-subject{flex:1;font-weight:500}.command-palette__result-contact{color:var(--text-muted);font-size:12px}.canned-picker{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius-sm);margin-top:6px;overflow:hidden;max-height:280px;display:flex;flex-direction:column;box-shadow:var(--shadow)}.canned-picker__header{display:flex;align-items:center;padding:7px 8px;gap:6px;border-bottom:1px solid var(--border)}.canned-picker__search{flex:1;padding:5px 9px;background:var(--bg-surface);border:1px solid var(--border);border-radius:var(--radius-xs);color:var(--text);font-size:13px;outline:none;font-family:inherit}.canned-picker__search:focus{border-color:var(--border-focus)}.canned-picker__close{background:none;border:none;cursor:pointer;color:var(--text-muted);font-size:15px;line-height:1;padding:2px}.canned-picker__list{list-style:none;padding:4px 0;margin:0;overflow-y:auto}.canned-picker__item{padding:7px 13px;cursor:pointer;transition:background var(--transition)}.canned-picker__item:hover,.canned-picker__item--selected{background:var(--bg-surface)}.canned-picker__shortcut{font-size:11px;color:var(--color-accent);margin-left:6px;font-weight:600}.canned-picker__title{font-size:13px;font-weight:500}.canned-picker__preview{font-size:12px;color:var(--text-muted);margin:2px 0 0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.canned-picker__empty{padding:12px 14px;color:var(--text-muted);font-size:13px;text-align:center}.toast-container{position:fixed;bottom:20px;right:20px;display:flex;flex-direction:column;gap:8px;z-index:3000}.toast{padding:10px 16px;border-radius:var(--radius-sm);font-size:13.5px;box-shadow:var(--shadow);animation:toast-in .2s ease;min-width:220px;max-width:360px;display:flex;align-items:flex-start;gap:8px;border:1px solid transparent}.toast--success{background:#166534;color:#dcfce7;border-color:#15803d}.toast--error{background:#7f1d1d;color:#fee2e2;border-color:#991b1b}.toast--info{background:var(--bg-card);color:var(--text);border-color:var(--border)}[data-theme=light] .toast--success{background:#f0fdf4;color:#14532d;border-color:#bbf7d0}[data-theme=light] .toast--error{background:#fef2f2;color:#7f1d1d;border-color:#fecaca}[data-theme=light] .toast--info{background:#fff;color:var(--text)}@keyframes toast-in{0%{transform:translate(100%);opacity:0}to{transform:none;opacity:1}}.dashboard{padding:28px 32px;overflow-y:auto;height:calc(100vh - var(--nav-h))}.dashboard h1{font-size:20px;font-weight:700;margin:0 0 22px}.dashboard__stats{display:flex;gap:12px;flex-wrap:wrap;margin-bottom:28px}.stat-card{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius);padding:18px 22px;min-width:120px;box-shadow:var(--shadow-sm);flex:1}.stat-card__value{font-size:30px;font-weight:700;line-height:1;margin-bottom:4px}.stat-card__label{font-size:12px;color:var(--text-muted);font-weight:500}.dashboard__section{margin-bottom:28px}.dashboard__section-title{font-size:12px;font-weight:600;text-transform:uppercase;letter-spacing:.06em;color:var(--text-muted);margin:0 0 12px}.mini-table{width:100%;border-collapse:collapse;font-size:13px}.mini-table th{color:var(--text-faint);font-weight:600;font-size:11.5px;text-transform:uppercase;letter-spacing:.04em;padding:8px 14px;text-align:left;background:var(--bg-card);border-bottom:1px solid var(--border)}.mini-table td{padding:9px 14px;border-bottom:1px solid var(--border)}.mini-table tr:last-child td{border-bottom:none}.mini-table tr:hover td{background:var(--bg-surface)}.mini-table-wrap{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius);overflow:hidden;box-shadow:var(--shadow-sm)}.ticket-view{padding:16px 20px;height:calc(100vh - var(--nav-h));overflow-y:auto}.ticket-view__inner{display:flex;gap:20px}.ticket-view__main{flex:1;min-width:0}.ticket-view__sidebar{width:256px;flex-shrink:0}.back-btn{background:none;border:none;cursor:pointer;color:var(--color-accent);font-size:13px;padding:0 0 12px;display:flex;align-items:center;gap:4px;font-family:inherit}.back-btn:hover{text-decoration:underline}.settings-view{display:flex;height:calc(100vh - var(--nav-h))}.settings-nav{width:188px;flex-shrink:0;background:var(--bg-card);border-right:1px solid var(--border);padding:12px 0;display:flex;flex-direction:column}.settings-nav a{padding:8px 20px;color:var(--text-muted);font-size:13.5px;display:block;transition:background var(--transition),color var(--transition)}.settings-nav a.active{background:var(--bg-surface);color:var(--text);font-weight:500;border-right:2px solid var(--color-accent)}.settings-nav a:hover:not(.active){background:var(--bg-surface);color:var(--text);text-decoration:none}.settings-content{flex:1;padding:28px 32px;overflow-y:auto}.settings-content h2{font-size:18px;font-weight:700;margin:0 0 18px}.settings-content h3{font-size:11.5px;font-weight:600;text-transform:uppercase;letter-spacing:.06em;color:var(--text-muted);margin:20px 0 10px}.modal-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;background:#0009;display:flex;align-items:center;justify-content:center;z-index:1000;padding:16px;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px)}[data-theme=light] .modal-backdrop{background:#00000059}.modal{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius);width:100%;max-width:560px;max-height:90vh;display:flex;flex-direction:column;box-shadow:0 16px 48px #00000080;animation:modal-in .17s ease}[data-theme=light] .modal{box-shadow:0 16px 48px #00000029}@keyframes modal-in{0%{transform:scale(.97) translateY(-8px);opacity:0}to{transform:none;opacity:1}}.modal__header{display:flex;align-items:center;justify-content:space-between;padding:16px 20px;border-bottom:1px solid var(--border);flex-shrink:0}.modal__title{font-size:15px;font-weight:700;margin:0}.modal__close{background:none;border:none;cursor:pointer;color:var(--text-muted);font-size:17px;line-height:1;padding:3px 7px;border-radius:var(--radius-xs);transition:background var(--transition),color var(--transition)}.modal__close:hover{background:var(--bg-surface);color:var(--text)}.modal__body{padding:20px;overflow-y:auto;flex:1}.modal__section{border:none;padding:0;margin:0 0 22px}.modal__section:last-of-type{margin-bottom:0}.modal__section-label{font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.06em;color:var(--text-muted);margin-bottom:12px;display:block;padding-bottom:6px;border-bottom:1px solid var(--border)}.modal__footer{display:flex;justify-content:flex-end;gap:8px;padding:14px 20px;border-top:1px solid var(--border);flex-shrink:0;background:var(--bg-surface)}.setup-page{display:flex;align-items:center;justify-content:center;min-height:100vh;background:var(--bg);background-image:radial-gradient(ellipse 70% 60% at 50% -5%,rgba(99,102,241,.22) 0%,transparent 65%)}.setup-form{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius);padding:40px 36px;width:420px;box-shadow:var(--shadow)}.setup-form__step-label{font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.08em;color:var(--color-accent);margin-bottom:8px}.setup-form__title{font-size:22px;font-weight:700;margin:0 0 6px}.setup-form__subtitle{color:var(--text-muted);margin:0 0 24px;font-size:14px;line-height:1.55}.text-muted{color:var(--text-muted)}.text-faint{color:var(--text-faint)}.text-accent{color:var(--color-accent)}.text-success{color:var(--color-success)}.text-warning{color:var(--color-warning)}.text-error{color:var(--color-error)}.truncate{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.badge{display:inline-flex;align-items:center;padding:2px 10px;border-radius:99px;font-size:11.5px;font-weight:600;line-height:1.5;text-transform:capitalize;letter-spacing:.01em;white-space:nowrap}.badge--blue{background:var(--color-info-bg);color:var(--color-info)}.badge--yellow{background:var(--color-warning-bg);color:var(--color-warning)}.badge--green{background:var(--color-success-bg);color:var(--color-success)}.badge--gray{background:var(--bg-elevated);color:var(--text-muted)}.portal-page{height:100vh;overflow-y:auto;display:flex;flex-direction:column;background:var(--bg);scrollbar-gutter:stable}.portal-page--loading,.portal-page--error{height:100vh;display:flex;align-items:center;justify-content:center;flex-direction:column;gap:16px;color:var(--text-muted);font-size:14px}.portal-page--error .btn{margin-top:4px}.portal-header{position:sticky;top:0;z-index:100;height:60px;background:var(--bg-card);border-bottom:1px solid var(--border);box-shadow:var(--shadow-sm);padding:0 28px;display:flex;align-items:center;justify-content:space-between;flex-shrink:0}.portal-header__brand{display:flex;align-items:center;gap:10px;text-decoration:none}.portal-header__brand:hover{text-decoration:none}.portal-header__logo{width:32px;height:32px;border-radius:var(--radius-sm);background:var(--color-accent);color:var(--color-accent-fg);display:flex;align-items:center;justify-content:center;font-size:12px;font-weight:700;flex-shrink:0;letter-spacing:-.5px}.portal-header__title{font-size:15px;font-weight:600;color:var(--text)}.portal-header__user{display:flex;align-items:center;gap:14px}.portal-header__email{font-size:13px;color:var(--text-muted);max-width:220px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.portal-main{flex:1;width:100%;max-width:800px;margin:0 auto;padding:44px 28px 60px}.portal-main__header{display:flex;align-items:center;justify-content:space-between;margin-bottom:24px}.portal-main__heading{font-size:22px;font-weight:700;color:var(--text);margin:0}.portal-main__loading{text-align:center;color:var(--text-muted);padding:64px 0;font-size:14px}.portal-main__empty{text-align:center;padding:64px 20px;background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow-sm)}.portal-main__empty-icon{font-size:40px;display:block;margin-bottom:14px;opacity:.65}.portal-main__empty p{margin:0 0 8px;font-size:14px;color:var(--text-muted);line-height:1.65}.portal-main__empty strong{color:var(--text)}.portal-main__empty a{color:var(--color-accent)}.portal-main__empty a:hover{text-decoration:underline}.portal-new-ticket{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius);padding:24px 24px 20px;box-shadow:var(--shadow-sm);margin-bottom:24px;animation:portal-form-in .15s ease}@keyframes portal-form-in{0%{opacity:0;transform:translateY(-6px)}to{opacity:1;transform:none}}.portal-new-ticket__title{font-size:15px;font-weight:600;color:var(--text);margin:0 0 18px}.portal-new-ticket__textarea{margin-bottom:16px}.portal-new-ticket__actions{display:flex;justify-content:flex-end;gap:10px}.portal-table{width:100%;border-collapse:collapse;background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius);overflow:hidden;box-shadow:var(--shadow-sm)}.portal-table thead th{background:var(--bg-surface);padding:10px 16px;text-align:left;font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.06em;color:var(--text-muted);border-bottom:1px solid var(--border)}.portal-table tbody td{padding:14px 16px;border-bottom:1px solid var(--border);font-size:13.5px;vertical-align:middle}.portal-table__row:last-child td{border-bottom:none}.portal-table__row:hover td{background:var(--bg-surface)}.portal-table__num{color:var(--text-faint);font-size:12px;font-weight:500;white-space:nowrap;width:52px}.portal-table__subject{font-weight:500;color:var(--text)}.portal-table__date{color:var(--text-muted);font-size:12.5px;white-space:nowrap}.portal-table td:last-child{width:80px;text-align:right}.portal-ticket-header{display:flex;align-items:baseline;gap:10px;flex-wrap:wrap;padding-bottom:20px;margin-bottom:28px;border-bottom:1px solid var(--border)}.portal-ticket-header__num{color:var(--text-faint);font-size:13px;font-weight:500;white-space:nowrap;flex-shrink:0}.portal-ticket-header__subject{font-size:20px;font-weight:700;color:var(--text);margin:0;flex:1;min-width:0;line-height:1.3}.portal-thread{display:flex;flex-direction:column;gap:12px;margin-bottom:28px}.portal-thread__msg{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius);padding:15px 18px;box-shadow:var(--shadow-sm)}.portal-thread__msg--agent{border-left:3px solid var(--color-accent);border-top-left-radius:3px;border-bottom-left-radius:3px}.portal-thread__msg--contact{background:var(--bg-surface);border-left:3px solid var(--color-info);border-top-left-radius:3px;border-bottom-left-radius:3px}.portal-thread__meta{display:flex;align-items:center;gap:8px;margin-bottom:9px}.portal-thread__meta strong{font-size:13px;font-weight:600;color:var(--text)}.portal-thread__author-tag{font-size:10.5px;padding:1px 7px;border-radius:99px;font-weight:600;letter-spacing:.03em;text-transform:uppercase}.portal-thread__msg--agent .portal-thread__author-tag{background:var(--color-success-bg);color:var(--color-success)}.portal-thread__msg--contact .portal-thread__author-tag{background:var(--color-info-bg);color:var(--color-info)}.portal-thread__time{color:var(--text-faint);font-size:12px;margin-left:auto}.portal-thread__body{font-size:14px;line-height:1.7;color:var(--text);white-space:pre-wrap;word-break:break-word}.portal-reply{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius);padding:22px 22px 18px;box-shadow:var(--shadow-sm)}.portal-reply .form-label{font-size:13.5px;font-weight:600;color:var(--text);margin-bottom:10px}.portal-reply__textarea{margin-bottom:12px}.magic-form__footer{margin-top:20px;text-align:center;font-size:12.5px;color:var(--text-muted)}.magic-form__footer a{color:var(--color-accent)}.magic-form__footer a:hover{text-decoration:underline}@media(max-width:600px){.portal-header{padding:0 16px}.portal-header__email{display:none}.portal-main{padding:28px 16px 48px}.portal-table thead th:nth-child(4),.portal-table tbody td:nth-child(4){display:none}}